Help Center
Frequently Asked Questions
Find clear answers about our products, payments, shipping, returns, warranties, and equipment-purchasing process. Product-specific details shown in an individual listing take precedence where applicable.
Products & Orders
What does HRS Supplies sell?
We sell professional test and measurement equipment, industrial tools, automation components, OEM and heavy-equipment parts, network and fiber-testing equipment, biomedical equipment, and related supplies.
Are all products new or factory-sealed?
No. Our inventory may include new, factory-sealed, used, as-is, and for-parts items. The product title, condition, description, and photos identify the condition of each item. Please review the complete listing before ordering.
Are all products OEM?
Many products are genuine OEM items when stated in the listing. Because our inventory varies, please rely on the individual product page for the manufacturer, part number, condition, and any included documentation.
How can I confirm specifications, compatibility, or included accessories?
Review the product description and photos carefully. Specifications or images may vary slightly because of manufacturer updates or product variations. If a particular revision, serial number, calibration status, accessory, or machine compatibility is essential, contact us before placing the order so we can confirm it.
What currency are prices shown in?
All prices are listed in U.S. dollars. Applicable sales tax and any available shipping charges are calculated at checkout.
Which payment methods do you accept?
We accept the payment methods displayed at checkout at the time of purchase. Installment options, including Klarna or Shop Pay Installments through Affirm, may appear when available and are subject to the provider's eligibility requirements and approval. Orders are processed after payment is confirmed.
Is my payment information secure?
Payments are handled through secure third-party payment providers. HRS Supplies does not store your full card information.
Do you offer bulk-purchase or business pricing?
We may be able to provide business solutions or special quotations for qualifying bulk purchases. Please contact us with the product numbers, quantities, destination, and required delivery date. Any special pricing or terms must be confirmed by HRS Supplies in writing.
Shipping
How quickly are orders processed?
Orders are normally processed within 24 to 48 hours. Orders placed after 1:00 PM are processed beginning the next working day. HRS Supplies ships Monday through Friday only.
Which carriers do you use?
Available U.S. services may include USPS, FedEx, and UPS. The available carriers, estimated delivery dates, and shipping charges are displayed at checkout. HRS Supplies may select the carrier and service for qualifying free-standard-shipping orders.
Are delivery dates guaranteed?
No. Delivery dates are estimates and may change because of destination, weather, carrier operations, or other delays. After an order has been transferred to the carrier, HRS Supplies is not responsible for carrier delivery delays.
How does the SHIPONUS free-shipping promotion work?
A qualifying order receives free standard shipping when its merchandise subtotal is at least $1,000 USD after eligible product discounts and before taxes, shipping charges, and other fees. The order must ship to an eligible U.S. address. Under the current policy, free standard shipping is applied automatically at checkout when every requirement is met.
Can SHIPONUS be combined with another discount?
It may be combined with seasonal sales, automatic discounts, or promotional pricing offered directly and automatically by HRS Supplies. It may not be combined with customer-requested discounts, negotiated prices, accepted offers, custom quotations, special pricing arrangements, manually issued discounts, or store credit unless HRS Supplies approves an exception in writing before the order is placed.
Are any items excluded from free shipping?
Yes. Oversized, overweight, hazardous, freight-only, restricted, or special-handling items may be excluded. The promotion does not cover freight services, taxes, duties, customs fees, special-handling charges, or other additional fees.
Can I upgrade a qualifying order to expedited shipping?
Yes, when an expedited option is available at checkout. SHIPONUS covers eligible standard shipping only, so the customer pays the additional cost of the faster service.
Do you ship internationally?
International shipping availability depends on the destination and the item. Enter the complete shipping address at checkout to see the services currently available. SHIPONUS does not apply to international shipments, and it does not cover duties, customs fees, taxes, freight, or special-handling charges. If no service appears, please contact us before ordering.
Returns, Refunds & Warranties
What is your standard return policy?
Eligible products may be returned within 30 days of delivery and must be sent back in the same packaging in which they were received. Used, as-is, and for-parts items are non-returnable. Please contact us before shipping any return.
Is there a restocking fee, and who pays return shipping?
Under the standard return policy, a 10% restocking fee is calculated from the item's value, and the buyer is responsible for all return-shipping costs. Different conditions apply to eligible Klarna returns.
When will my refund be processed?
Refunds are processed after the returned item has been received and inspected. The time required for the funds to appear after processing may depend on the original payment provider.
What are the return rules for a purchase made through Klarna?
A Klarna return must be initiated within 14 days of delivery. The item must be unopened, unused, undamaged, and free of tampering. Eligible Klarna refunds are returned to the original payment method; store credit, exchanges, and alternative compensation are not available. No restocking fee applies to an eligible Klarna return.
What warranty applies to a new product?
New products include a 30-day HRS Supplies warranty covering factory defects only. Damage caused by misuse, mishandling, or normal wear and tear is excluded.
Do used, as-is, or for-parts items include a warranty?
No. Used, as-is, and for-parts items do not include an HRS Supplies warranty.
What happens if an approved warranty claim is accepted?
For an approved claim, HRS Supplies may repair the item, replace it, or issue a refund at its discretion.
Selling Equipment to HRS Supplies
Does HRS Supplies buy used equipment?
Yes. Complete our We Buy form and provide accurate item details and clear photos. Submissions that are incomplete or unclear may be rejected.
How long is an equipment-purchase quotation valid?
A quotation is based on the information and photos submitted and is valid for five days from the issue date. If you accept it, HRS Supplies provides a prepaid shipping label that is valid for three days. The equipment must be packaged securely for transit.
How and when will I be paid for equipment HRS Supplies buys?
After the item arrives, HRS Supplies inspects it to confirm that it matches the submitted description. If it matches, payment is made through PayPal within three business days. The seller is responsible for any PayPal fees associated with receiving the payment.
What happens if the equipment does not match my submission?
HRS Supplies will provide an inspection report and photos. You may have the item returned at your expense or request destruction with photographic proof. A destruction request is permanent and cannot be reversed. By submitting equipment, you also confirm that you are its legal owner and have the right to sell it.
Support & Privacy
How can I contact HRS Supplies?
Email wecare@hrssupplies.com or use our contact form. For faster assistance with an existing purchase, include the order number and product name.
How does HRS Supplies use my personal information?
Customer information is used to process and ship orders, communicate about purchases, improve the website, and meet legal requirements. HRS Supplies states that it does not sell or rent personal data. Information may be shared with payment processors, shipping carriers, and service providers as needed to operate the store and complete transactions.
Where can I read the complete policies?
Visit our Policies page for the complete Shipping, Return, Warranty, Klarna, We Buy, and Terms & Conditions documents. If this FAQ and a complete policy differ, the applicable complete policy controls.
Still need help?
Contact our support team at wecare@hrssupplies.com before ordering, and we will be happy to help.