Shipping Policy
Processing Time
Orders are processed within 24 to 48 hours.
Order Cut-off
Orders placed after 1:00 PM will be processed the next working day.
Shipping Schedule
We ship Monday through Friday only.
Free Shipping
All orders over $500 (before taxes and discounts) qualify for free shipping.
Free shipping will be applied automatically at checkout.
Free shipping is provided via USPS Ground Advantage, FedEx Ground, or UPS Ground.
Customers who wish to upgrade to a faster shipping method may do so at checkout for an additional cost.
Carriers & Costs
Available carriers, estimated delivery dates, and shipping costs are displayed at checkout.
Delivery Delays
Once an order is handed to the carrier, we are not responsible for delays in delivery.
Delivery Service and Estimated Timeframes
We partner with USPS, FedEx, and UPS to offer reliable shipping throughout the United States. Delivery times are estimates and may vary based on your location, weather conditions, or carrier delays.
USPS Services
Priority Mail: 1–3 business days
Priority Mail Express: 1–2 calendar days (fastest USPS service)
First-Class Mail / First-Class Package: 1–5 business days (for smaller/lighter items)
USPS Ground Advantage / Retail Ground: 2–8 business days (economical ground option)
FedEx Services
FedEx Ground / Home Delivery: 1–5 business days (based on distance)
FedEx Express Saver: 3 business days
FedEx 2Day: 2 business days
FedEx Standard / Priority / First Overnight: Next business day (delivery by morning, noon, or end of day depending on service)
UPS Services
UPS Ground: 1–5 business days (based on distance)
UPS 3 Day Select: 3 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: Next business day (delivery time depends on service level)
International Shipping
At HRS Supplies, we are happy to serve customers outside the United States. Please review our international shipping terms before placing your order:
Shipping Cost
Customers are responsible for all international shipping charges.
Shipping rates are calculated at checkout based on the selected carrier, destination country, and package weight/size.
Free shipping promotions (including the $500 free shipping policy) apply only to U.S. domestic orders and do not extend to international purchases.
Custom Duties and Taxes
All international orders may be subject to import duties, customs fees, and local taxes upon arrival in the destination country.
These charges are not included in the item price or shipping cost at checkout.
Customers are solely responsible for paying any applicable fees charged by their local customs authority.
Refusal to pay customs or import fees may result in the package being returned or abandoned. In such cases, HRS Supplies will not issue refunds for shipping costs or customs fees.
Delivery Timeframes
International delivery times vary by destination and selected carrier service.
While most orders arrive within 7–21 business days, delays may occur due to customs processing or international carrier handling.
Tracking information will be provided whenever available.
Important Notes
HRS Supplies is not responsible for delays caused by customs inspections or other international shipping factors beyond our control.
Customers are encouraged to check with their local customs office for information on potential fees before placing an order.